I read on Ravelry about a new Australian online yarn retailer - Thicket - and how great they were. So I signed myself up for the newsletter and wondered why one of the questions was my favourite colour. I found out when I received a few yarn samples (all Jo Sharp yarns, which was Thicket's main line at the time I signed up) in red (which of course was what I'd noted!). Big tick #1 for customer service.
Then I received my first newsletter with a free pattern - big tick #2.
I'd signed up for an international Christmas stocking swap on Ravelry and since my swap pal is based in the US, I thought I'd use an Australian yarn for my stocking - and since the price is so competitive, I ordered from Thicket.
This is how my yarn arrived:
(That's clear cellophane, brown paper and green tissue paper, all tied with some yarn). Big tick #3!
And since I'm sure you'd like to see the yarn:
Thicket has expanded its lines to include Woolganics organic yarn and Debbie Bliss - including the new DB magazine - all announced via email before the website was updated (big tick #4). Since I was on the ball I managed to snaffle the last DB magazine, and it arrived a few days later:
Big tick #5!
So far, I can't recommend Thicket too highly for their customer service. Just fabulous!
10 comments:
Well they clearly made a huge impression on you. I didn't realise that's who you were using.
I signed up a while back and got the samples and put them down somewhere, forgetting where.
Clearly I am missing out here.
That DB magazine was GOOD. Thanks for letting me leaf through it.
We should spread the word about good service. I try to remember to say good things as well as report sucky service. Thicket sounds marvelous.
I'm voting to give you the "community service" tag, rather than the other.
I love white and undyed natural yarns. I have several skeins of different yarns in white or off white. Not yet an idea of what to knit!
I have to say that the magazine has become my new favorite. I love all the patterns and want to make a few of them (including the item on the front cover). AND I found out that DB herself lives not far from Loop in Angel, which has now become my fav yarn store in London. I might have to hang out there more often!
Some lovely yarns at Thicket- love the styling of the website too
I LOVE it when the packaging is as special as the package! What a great find!
As the kids in my class used to say after listening to a ringing endorsement: "Do ya like it?"
Thats great, a bit far away for me but great for you Aussie. I love Jo Sharp yarn.
It looks lovely. I love Jo Sharp yarn. It's always so nice to work with. What did you think of the DB book? I didn't love...
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